FAQ

Each bag at Pursue is more than just an accessory – it’s a carefully chosen piece of fashion history. We want you to love your bag as much as we loved sourcing it for you. Therefore, we encourage you to explore all the images before making your purchase because all our sales are final!

Every bag that graces our collection has been through a rigorous authentication process before it even meets your eye. But we don’t just stop there. We give each piece an additional round of in- house authentication using Entrupy as well as Real Authentication. Both are a state- of- the- art authentication technology that uses microscopic imaging and complex algorithms to inspect and confirm the authenticity of materials and hardware. This will give you the confidence and peace of mind to shop your heart out.

Please note: if you opt for our Certificate of Authentication (COA) service, it might extend the processing and shipping timeline by an additional 2 days. Your peace of mind is our priority, and we appreciate your understanding in this regard.

We promise that your chosen bag is just as eager to become part of your collection as you are to welcome it. While we prep it for the journey to your wardrobe, the shipping process may take up to 10 business days. We know, anticipation is the worst, but your bag is worth the wait!

Please note: if you opt for our Certificate of Authentication (COA) service, it might extend the processing and shipping timeline by an additional 2 days. Your peace of mind is our priority, and we appreciate your understanding in this regard.

Every pre-loved bag in our collection carries a unique history and like cherished memories, these bags have been through a lot before they reached you. That’s why it’s essential to treat them with extra care and affection. By doing so, not only do you enhance their lifespan, but you also contribute to a more sustainable fashion future. A well-cared-for bag can continue its journey, from being pre-loved to forever-loved!

Here are a few simple tips on how to care for your new, pre loved bag:

Handle with care: Your bag is special- handle it with love. Use clean hands to avoid transferring oils and dirt. Avoid overloading your bag to maintain its shape.

Store properly: Store your bag in a cool, dry place, away from direct sunlight. Use dust bags and stuff it with acid free tissue paper to keep its shape.

Cleaning: Wipe down your bag with a soft, dry cloth after each use. For tougher stains, consider a professional cleaning service that specializes in luxury goods.

• We are not affiliated with the brands that we sell. 
• Due to high demand and sourcing limitations, all sales are final so take a sec to check out all the glam details, ask us anything your heart desires ([email protected]) and make sure you’re obsessed with your purchase. 
• Shipping process may take up to 10 business days. Opting for a Certificate of Authentication (COA) might add an additional 2 days for processing. Thank you for your understanding and support.
• Dimensions noted are approximations.
• Please be mindful that you are purchasing a pre-loved designer handbag and we strive to diligently capture any flaws that the item might have.
• You are single handedly contributing to sustainable fashion by purchasing from Pursue. You go girl!

EXCELLENT: Little or no signs of wear. Eager to be loved.

VERY GOOD: Minimal signs of wear. Flaunt her like nobody’s business.

GOOD: Signs of wear throughout but still has a lot of love left to give. Corners show minor signs of love.

FAIR: She was clearly well-loved. Noticeable wear throughout. Corners and handles show signs of love. Repair recommended or love her for who she is.